Now for the mundane bit! we hate the formal stuff and its tempting to take the attitude that if you do a good job you wont need things like terms and conditions. But any well organised business has some, they offer clarity and mutual understanding between the service provider and the consumer
We are confident that all of our clients will be satisfied with the outcome of all the work we do. We are also confident that all of the work we do will last a reasonable lifetime. If in the event that one of our customers was dissatisfied or concerned about any element or aspect of the work we have carried out we would do our level best to rectify the issue at no extra cost
We want you to read these terms carefully because its important for you to understand that once you accept an estimate from us and instruct us to carry out work for you, you are effectively agreeing to these terms of service. We have done our best to cut out all the jargon and keep them clear and concise
We would also like to point out that these terms of service are initially drafted from Trading Standards. We have used a drafted template from Trading standards to ensure our terms are fair and non-bias. However, it is fair to say that they are mostly developed to protect you - the customer.
LDM Home & Garden Services Ltd.
4 Cromes Place
Terms and Conditions
The price given is a true estimate of what we expect to charge you. If there are circumstances we could not have been aware of, that will affect the price we will provide you with an updated estimate.
You have the right to accept the price or decline. Payment will be required for any work that you have authorised and we have completed up to the point you cancel.
We will aim to complete the work within the agreed timescale. Any work will be completed within a reasonable time.
Full payment is required immediately on satisfactory completion. In the unlikely event that you are dissatisfied, you are entitled to withhold an amount to cover any corrective work that may be required. However we must be given the opportunity to complete any corrective work in the first instance.
If you would like to change what is to be supplied, we would request that you confirm this in writing or other durable form (e.g. email). This will ensure that both parties have a record of what was agreed.
Changes to the contract may also mean changes to the price and this will need to be confirmed in writing and agreed by both parties.
We will not be liable for any damage unless caused by our negligence.
Your rights under the Consumer Rights Act 2015, state that services should be provided with reasonable care and skill, within a reasonable time, and for a reasonable cost.
If a problem arises we aim to resolve the issue within a reasonable time.
Any goods provided in line with the contract should be as described, of satisfactory quality, and fit for the purpose made known.
LDM Home & Garden Services Ltd. is committed to providing the highest levels of care to all our customers. If you are in any way dissatisfied with our Products or services, then please let us know as soon as possible. This will help us to continually improve our service to you.
When contacting us, please detail the nature of your complaint, your contact details and indicate your preferred method of communication, e.g. telephone, email.
We will acknowledge receipt of your complaint within three working days.
Alternative Dispute Resolution
We are required by law to advise you if we belong to a dispute resolution service and if we are prepared to use this service in the event a dispute arises.
We are not part of an ADR scheme, if a dispute occurs which we cannot resolve we will provide you with the details of a certified ADR provider and we will let you know whether we intend to use the ADR process.
By law we do not have to use an ADR provider but we do need to provide you with the details.
If you require advice on your consumer rights, please contact Citizens Advice Consumer Service on 03454 04 05 06 or visit their website www.adviceguide.org.uk